Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern access to and use of Boloware, a multi-tenant inventory, manufacturing, sales-order, accounting, and reporting platform for spirits and beverage businesses. Boloware is operated by Boloware.ai ("Boloware," "we," "us," or "our").

Boloware is a business-to-business software service. By creating an account, accepting an invitation, signing in, or using the service on behalf of a tenant, you represent that you are authorized to bind that business to these Terms and that you agree to these Terms, the Privacy Policy, and the Accessibility Statement.

2. Eligible Tenants and Authorized Users

Boloware is intended for beverage-industry operators, including distilleries, breweries, cideries, spirits brands, bulk-spirits brokers, and spirits retailers. Each tenant is responsible for deciding who may access its workspace, assigning permissions, removing users who no longer need access, and ensuring that its use of Boloware complies with applicable laws and commercial obligations.

You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Notify Boloware promptly at help@boloware.com if you suspect unauthorized access.

3. Subscription Billing

Self-serve subscriptions are processed through Stripe. Boloware may offer monthly or annual plans, trial periods, plan upgrades or downgrades, optional add-ons, and payment by card or ACH bank transfer where available.

If a recurring charge fails, Stripe automatically retries collection using Smart Retries. If the retries do not succeed, the tenant enters a seven (7) day read-only grace period during which existing data and exports remain available while writes and new transactions are restricted. If payment is not resolved within that grace period, the subscription is canceled. Tenant data continues to be available for export during the post-cancellation window described in Section 5.

4. Tenant Data Ownership

Tenants own the business data they enter, import, upload, or connect to Boloware, including inventory records, production records, sales records, contacts, pricing, accounting exports, and operational documents. Boloware processes tenant data on the tenant's behalf to provide, secure, support, and improve the service.

Boloware does not claim ownership of tenant data. Tenants are responsible for the accuracy, legality, retention needs, and permitted use of their own data, including any regulated beverage-industry records.

5. Data Export, Retention, and Termination

Tenants may export their tenant data at any time during an active subscription through in-application export tools or by contacting help@boloware.com.

Upon cancellation or termination, the tenant workspace enters a read-only export window of thirty (30) days during which data can be downloaded. After the export window closes, Boloware permanently deletes tenant data from primary systems within thirty (30) days. Rolling backup retention completes within an additional thirty (30) days after primary deletion. Account, billing, security, audit, and dispute records may be retained for longer where required by law.

6. Acceptable Use

You may not use Boloware to break the law, interfere with the service, bypass security controls, scrape or bulk extract data outside normal product features, share credentials, resell access without written permission, upload malicious code, or attempt to access another tenant's data.

Integrations, imports, exports, automations, and API use may be subject to rate limits and technical safeguards. Boloware may suspend activity that threatens service reliability, tenant data isolation, or platform security.

7. Third-Party Services and Integrations

Boloware may integrate with third-party services such as Stripe, Plaid, Postmark, Railway, Cloudflare, R2-compatible file storage, Shopify, QuickBooks, and AI model providers. Third-party services are governed by their own terms and privacy notices.

Tenants are responsible for authorizing integrations and confirming that connected systems are configured correctly for their business. Boloware is not responsible for third-party outages, policy changes, data made available through a tenant-authorized integration, or actions taken directly in a third-party system.

8. AI Features

Boloware may include AI-assisted features that help users search, summarize, draft, classify, or analyze tenant data. AI output can be inaccurate, incomplete, outdated, or unsuitable for a particular business decision. Users must review AI output before relying on it.

AI features do not provide legal, tax, accounting, regulatory, production, safety, or compliance advice. Tenants remain responsible for professional review and for final decisions made from AI-assisted output.

9. Regulated-Industry Responsibility

Boloware is designed for operators in regulated beverage industries, but it does not replace a tenant's own compliance program. Tenants remain responsible for TTB, state, local, tax, labeling, production, distribution, reporting, and recordkeeping obligations that apply to their business.

10. Service Availability

Boloware aims to provide a reliable service but does not publish a formal uptime target or public status page at launch, and no service-level agreement is included unless a separate written agreement says otherwise. The service may be unavailable because of maintenance, incidents, third-party outages, or events outside Boloware's control. Material service interruptions, planned maintenance, and incident updates are communicated to affected tenants by email to the registered admin contact.

11. Confidentiality and Security

Boloware uses administrative, technical, and organizational safeguards designed to protect tenant data. No internet service is perfectly secure. Tenants must use appropriate internal controls, manage permissions carefully, and notify Boloware of suspected unauthorized access.

Non-public product, pricing, tenant, and business information made available through Boloware must be treated as confidential unless the tenant or Boloware has made that information public or authorized disclosure.

12. Disclaimer of Warranties

To the fullest extent permitted by law, Boloware is provided "as is" and "as available." Boloware disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and error-free operation.

13. Limitation of Liability

To the fullest extent permitted by law, Boloware will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, production, inventory value, or business opportunity arising from use of the service.

To the maximum extent permitted by law, Boloware's total cumulative liability arising out of or relating to these Terms or use of the service for any claim or series of related claims is limited to the total subscription fees paid by the tenant to Boloware in the twelve (12) months immediately preceding the event giving rise to the claim.

14. Indemnification

To the extent permitted by law, each tenant agrees to defend and indemnify Boloware against claims arising from the tenant's data, products, business operations, integrations, violation of law, misuse of the service, or breach of these Terms.

15. Changes to These Terms

Boloware may update these Terms from time to time. Material changes may require users to acknowledge the updated version before continuing to use the authenticated application.

16. Governing Law, Venue, and Attorneys' Fees

These Terms and any dispute arising out of or relating to these Terms or use of the service are governed by the laws of the State of California, without regard to its conflict of laws principles. The state and federal courts located in Los Angeles County, California have exclusive jurisdiction over any such dispute, and the parties consent to personal jurisdiction in those courts.

In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party, to the extent permitted by law.